Q. I cannot open PDF files on line in my web browser, I am able to open the files saved on my hard drive. My laptop is only 12 months old and I have downloaded all the latest updates. Can you help?

computer1A. There are a number of possible solutions to this problem, which I have outlined below:
1. Restart your computer and try opening the PDF again. Sometimes restarting can resolve common issues.
2. Download the PDF again. Try to download the PDF again from the website. If the PDF was sent to you, try having the person send it to you again.
3. Delete temporary Internet files. In Internet Explorer, Select Tools then Internet Options. In the Browsing History area of the General tab, click Delete. Select Temporary Internet Files and deselect all other options. Then click Delete. Click OK when prompted, and then click OK to close Internet Options. Try to download the PDF again from the website.
4. Deselect and then reselect the Display PDF In Browser preference. In Reader or Acrobat, right-click the document window, and select Page Display Preferences. From the list at left, select Internet. Deselect Display PDF In Browser, and then click OK. Choose Edit > Preferences > Internet, select Display PDF In Browser, and then click OK. Try to download the PDF again from the website.
5. Remove multiple versions of Reader or Acrobat, and then reinstall. Adobe doesn’t support multiple versions of Reader or Acrobat on the same computer. Multiple versions simultaneously installed can lead to software conflicts and errors. Uninstall all versions of Reader or Acrobat and then reinstall only one version of the product.
6. View the PDF in a 32-bit version of Internet Explorer, not a 64-bit version. Acrobat and Reader are 32-bit applications on Windows. If you try to open a PDF in a 64-bit version of Internet Explorer, the PDF opens in stand-alone Acrobat or Reader, not in Internet Explorer.